We're trying to make sense of the situation. Are you able to elaborate in more detail as to what it is exactly that you're seeing/trying to do? If you're still facing issues, be sure to include screenshots of all associated error messages that may help us diagnose problems quicker.
Also, in future, please include your username in all correspondence and ensure all messages are clearly written in English so we can resolve the matter to the best of our ability. Please help us so that we can help you.
Hope it's clear.
We're unable to locate your account. Has the issue since cleared?
Please consider furnishing us with your associated email address, and any corresponding website URLs (if applicable) in all correspondence. Also, which country are you from?
Hope it helps.